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Data incorrect I dashboard and not rolling over

  • 3 September 2018
  • 3 replies
  • 198 views
M
Rank
Userlevel 1
Dashboard showing wrong data ie 5gb and should be 8gb and not rolling over contacted IDmobile , they said they would reply in 24-48hrs - haven’t
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Best answer by Mobile1970 6 September 2018, 16:56

Solved at last - it appears IDmobile got it wrong - they have now put the correct data for my plan and rolled over. I await next months bill to see if it stays corrected.
thanks for your reply
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3 replies

Mohammed
Rank
Userlevel 7
Badge +9
Hello @Mobile1970,

The iD app always reports the most up to date allowance which goes off your account.

Have you just joined iD Mobile or have you recently upgraded/changed plans?

Are you saying the app is reporting this incorrectly as data has not rolled over?

Mohammed
Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
M
Rank
Userlevel 1
Solved at last - it appears IDmobile got it wrong - they have now put the correct data for my plan and rolled over. I await next months bill to see if it stays corrected.
thanks for your reply
Mohammed
Rank
Userlevel 7
Badge +9
Glad to hear it's been solved for you @Mobile1970 !

Thanks for confirming that here.

I've marked this as solved.

Mohammed
Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.

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