To idmobile.co.uk To ID mobile
Solved

Data incorrect I dashboard and not rolling over

  • 3 September 2018
  • 3 replies
  • 163 views
M
Rank
Userlevel 1
Dashboard showing wrong data ie 5gb and should be 8gb and not rolling over contacted IDmobile , they said they would reply in 24-48hrs - haven’t
icon

Best answer by Mobile1970 6 September 2018, 16:56

Solved at last - it appears IDmobile got it wrong - they have now put the correct data for my plan and rolled over. I await next months bill to see if it stays corrected.
thanks for your reply
View original

3 replies

Mohammed
Rank
Userlevel 6
Badge +6
Hello @Mobile1970,

The iD app always reports the most up to date allowance which goes off your account.

Have you just joined iD Mobile or have you recently upgraded/changed plans?

Are you saying the app is reporting this incorrectly as data has not rolled over?

Mohammed
Has my post answered your query? Then please mark it as answered so others can benefit.
M
Rank
Userlevel 1
Solved at last - it appears IDmobile got it wrong - they have now put the correct data for my plan and rolled over. I await next months bill to see if it stays corrected.
thanks for your reply
Mohammed
Rank
Userlevel 6
Badge +6
Glad to hear it's been solved for you @Mobile1970 !

Thanks for confirming that here.

I've marked this as solved.

Mohammed
Has my post answered your query? Then please mark it as answered so others can benefit.

Reply