Solved
Data incorrect I dashboard and not rolling over
Dashboard showing wrong data ie 5gb and should be 8gb and not rolling over contacted IDmobile , they said they would reply in 24-48hrs - haven’t
Best answer by Mobile1970
Solved at last - it appears IDmobile got it wrong - they have now put the correct data for my plan and rolled over. I await next months bill to see if it stays corrected.
thanks for your reply
View originalthanks for your reply
This topic has been closed for replies.
Hello @Mobile1970 ,
The iD app always reports the most up to date allowance which goes off your account.
Have you just joined iD Mobile or have you recently upgraded/changed plans?
Are you saying the app is reporting this incorrectly as data has not rolled over?
Mohammed
The iD app always reports the most up to date allowance which goes off your account.
Have you just joined iD Mobile or have you recently upgraded/changed plans?
Are you saying the app is reporting this incorrectly as data has not rolled over?
Mohammed
Solved at last - it appears IDmobile got it wrong - they have now put the correct data for my plan and rolled over. I await next months bill to see if it stays corrected.
thanks for your reply
thanks for your reply
1 person likes this
Glad to hear it's been solved for you @Mobile1970 !
Thanks for confirming that here.
I've marked this as solved.
Mohammed
Thanks for confirming that here.
I've marked this as solved.
Mohammed
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