To idmobile.co.uk To iD Mobile
Solved

Having trouble logging into My iD account

  • 11 October 2020
  • 3 replies
  • 36 views
Z
Rank

I’ve spent 3 days trying to register an account for the ID mobile app, but it keeps on saying my details are incorrect but that can’t be true since I know my date of birth and last name.

icon

Best answer by Mohammed 13 October 2020, 14:50

Hello @Zain_k,

Have you just joined iD Mobile or are already with us?

Have you checked to make sure that the iD Mobile number you are entering is the one active on the SIM?

The account holders details need to be entered, so this is the person who purchased the SIM not the intended user.

If all of these details are correct, please let us know. 

The likelihood is due to incorrect details being recorded when registering.

 

Mohammed

View original

3 replies

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Zain_k,

Have you just joined iD Mobile or are already with us?

Have you checked to make sure that the iD Mobile number you are entering is the one active on the SIM?

The account holders details need to be entered, so this is the person who purchased the SIM not the intended user.

If all of these details are correct, please let us know. 

The likelihood is due to incorrect details being recorded when registering.

 

Mohammed

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’
Z
Rank

Yes I’ve checked all of these and yet it’s still not working and it’s just not letting me create an account I don’t know why?

Mohammed
Rank
Userlevel 7
Badge +9

Hello @Zain_k,

I’ve sent you a PM so we can look into this further to help advise how you can register.

 

Mohammed

 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’

Reply