Question

How can I speak to an advisor?

  • 28 July 2020
  • 3 replies
  • 112 views

Userlevel 1

I have been attempting forover one hour to contact your cusotmer services. iMPOSSIBLE. no advisors on phone. cant log in. tried ringing carphone warehouse.. no reply. so I have cancelled my contract with you. as my network keeps dropping. yesterday and again today. NO texts no phonecalls avaialble. had enough.

you will not let any customers contact you. so how are we supposed to resolve problems. I recd a notification from you that my 500 mins allowance had been used since 15th july. nO IT HASNT. i have kept note of phonecalls when the phone was working when i had network.. and i have used in total around 30 minutes. not 500!!

had enough of your service or lack of it.  I do not wish to stay with your company. and will get a new supplier as soon as poss. 

its outrageous that your company does not take phonecalls. messages emails.. how on earth are customers supposed to contact you. ridiculous. you have breached your contract with me. as had no network for most of yesteray and today

<removed personal information>


3 replies

Userlevel 6
Badge +8

Hi there @mandylifebowt 

First and foremost, we’re terribly sorry for how hard a time you’ve had getting in touch.

Regarding your calls.  We’d only ever be counting calls that came from your iD SIM card. 

If you have had a text to say you have used up your call allowances, then that would suggest that you or someone else with access to your phone has done so.  If you look at the call log in your phone, it should tell you of any recent calls you have made and the length.
 

If your problem was simply that you were told you couldn’t call a certain number.  Then this could be that you have a spending cap on your account, and you’re being prevented from calling it due to the number in question being a chargeable one.


Nevertheless, to help further.  We’ve sent you a private message here so that we can find our more and get to the bottom of this for you.

I have been attempting forover one hour to contact your cusotmer services. iMPOSSIBLE. no advisors on phone. cant log in. tried ringing carphone warehouse.. no reply. so I have cancelled my contract with you. as my network keeps dropping. yesterday and again today. NO texts no phonecalls avaialble. had enough.

you will not let any customers contact you. so how are we supposed to resolve problems. I recd a notification from you that my 500 mins allowance had been used since 15th july. nO IT HASNT. i have kept note of phonecalls when the phone was working when i had network.. and i have used in total around 30 minutes. not 500!!

had enough of your service or lack of it.  I do not wish to stay with your company. and will get a new supplier as soon as poss. 

its outrageous that your company does not take phonecalls. messages emails.. how on earth are customers supposed to contact you. ridiculous. you have breached your contract with me. as had no network for most of yesteray and today

<removed personal information>

I agree , I won’t be with them again for same reasons ,disgusting 

Userlevel 2
Badge +5

Hi @LynnChambers58, we’re really sorry to hear you feel this way. It’s certainly been a rough patch for us, but we’re doing our best to get back to everyone as quickly as we can. On that topic, I’ve just replied to your post in the other thread.

 

Thank you,

Rory

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