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I am having trouble registering my account.

nuria
Community Member

Hi,

I have tried to register my number but it is nor happening. Also my data hasnt worked since I bought in February

Best answer by Aklima R

Hi @nuria 

Can you please give me some details about the problems you are having with registration?

In relation to data have you tried resetting your internet settings to establish a connection. If you can go to the mobile network settings and then to the APN settings, you will need to press the menu button and then choose Reset To Default. Once done, please choose iD on the list that appears and then ensure the APN settings are activated.

 

Thanks 

 

Aklima 

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3 replies

A
iD Mobile Employee
  • Aklima R
  • iD Mobile Employee
  • 1139 replies
  • Answer
  • April 3, 2020

Hi @nuria 

Can you please give me some details about the problems you are having with registration?

In relation to data have you tried resetting your internet settings to establish a connection. If you can go to the mobile network settings and then to the APN settings, you will need to press the menu button and then choose Reset To Default. Once done, please choose iD on the list that appears and then ensure the APN settings are activated.

 

Thanks 

 

Aklima 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
B
Community Member
  • Baz281177
  • Community Member
  • 0 replies
  • November 15, 2020

I cannot register for an account with the id mobile app, I am entering the mobile number, surname and date of birth correctly but it states that the information is not correct 

 

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • November 18, 2020

Hi there @Baz281177 

Are you still having problems with this days later, or have you spoken to our Live Chat Team since?

The only thing I can think of off the top of my head that could cause a problem here is if some of the details we were given at the time of the initial purchase are wrong (thus not being a match).

If you’re still needing help with this, let us know and we’ll send a private message if need be so that we can correct any potential mistakes which is causing problems registering.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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