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New customer - text saying problem with transferring existing number

  • 21 October 2020
  • 3 replies
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Userlevel 1

New ID mobile customer. 

Fitted new ID mobile SIM. Followed instructions to keep existing previous mobile number (entered PAC from Virgin). Received text saying there is a problem with transferring number.

Who do I contact to get this sorted??

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Best answer by Kevin 23 October 2020, 19:21

Hi there @Witmeister 

Could you register your iD Mobile SIM for us [here], ensuring you use the iD Mobile number we gave you with the SIM when doing so.

Once logged in, you’ll be able to submit your number and PAC (code) in there.  All should we go well providing your PAC (code) from Virgin is in-date and correctamundo from themselves.

Let us know how you get on though.  Ports don’t make progress on weekends, so it’ll be Tuesday the number gets ported if you do that over the weekend.

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3 replies

Userlevel 6
Badge +9

Hi there @Witmeister 

Could you register your iD Mobile SIM for us [here], ensuring you use the iD Mobile number we gave you with the SIM when doing so.

Once logged in, you’ll be able to submit your number and PAC (code) in there.  All should we go well providing your PAC (code) from Virgin is in-date and correctamundo from themselves.

Let us know how you get on though.  Ports don’t make progress on weekends, so it’ll be Tuesday the number gets ported if you do that over the weekend.

Userlevel 1

Hi there

I managed to get though to someone at ID via live chat and they passed it to the technical team and it is now sorted. 

Many thanks for your help

Userlevel 7
Badge +9

Hi @Witmeister,

Thanks for the update! Let us know if you need anything else.

Ryan

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