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PAC code Problem

  • 12 December 2020
  • 4 replies
  • 74 views

Hi

I got a new phone and transferred my old number from EE to this contract (oppo phone) 

However, I returned this to Carphone warehouse within 14 days as changed mind on the phone and now have Samsung (both Oppo and new Samsung are on ID network) the Oppo ID network was cancelled and got a PAC code from the app before it was closed down and valid till 26th December. 

Now have new Samsung phone I've tried to add PAC code to new phone to keep EE number but it doesn't work and says wrong PAC code for number 

Please help 

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Best answer by Kevin 19 December 2020, 19:21

Hi there @SteveH81 

Just in case you haven’t spoken to our Live Chat Team since, and still need us, we’ve sent a private message.

Simply click on your profile icon in the top right, then go to your private messages.

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4 replies

Userlevel 6
Badge +1

PAC code valid for 30 days. Make sure you have entered correct PAC code without space or dash.

Userlevel 6
Badge +9

Hi there @SteveH81 

Just in case you haven’t spoken to our Live Chat Team since, and still need us, we’ve sent a private message.

Simply click on your profile icon in the top right, then go to your private messages.

PAC number expired but when I request a new one it continues to send me the expired one

Userlevel 7
Badge +9

Hi @Johnwhitehead,

We are sorry to hear this, we will send you a PM now to help further.

Ryan

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