Solved

PAC not accepted

4 years ago
September 14, 2020
6 replies
103 views

Wedding2006
Community Member

I want to keep my existing number but when I have filled out the form over a week ago and I have heard nothing. I am going to end up with two bills. It’s really frustrating not being able to speak to anyone. Live chat is not proving successful either.

Best answer by Mohammed H

Hello @Wedding2006,

Sorry to hear that.

I’ll Pm you now so we can get some details from you to process this.

Mohammed

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Kevin M
iD Mobile Employee
2535 replies
4 years ago
September 15, 2020

Hi @Wedding2006

Could you register the iD Mobile account using our website here: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

When registering, be sure to use the mobile number that we’ve given you with the SIM. Once registered, you’ll be able to submit your PAC and number you want to bring over there.

As long as the PAC (code) from your old network is valid and in-date, then it should come over no problem.

It sounds like for whatever reason we’ve not received your previous request you did online at the point of ordering the SIM itself.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

Wedding2006
Author
Community Member
0 replies
4 years ago
September 15, 2020

I have already registered and used the correct mobile number. My PAC code is still valid as well so I’m not sure what the problem is. However, I will try again and post here again if unsuccessful.

W

Wedding2006
Author
Community Member
0 replies
4 years ago
September 15, 2020

I have followed what you have asked me to do but my details are still not being accepted. I really need this sorted tonight as I will be paying two bills. It’s over a week now and my number hasn’t transferred over from my old network. I need to speak with someone ASAP or I will need to return the mobile phone.