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PAC not accepted

  • September 14, 2020
  • 6 replies
  • 103 views

I want to keep my existing number but when I have filled out the form over a week ago and I have heard nothing. I am going to end up with two bills. It’s really frustrating not being able to speak to anyone. Live chat is not proving successful either. 

Best answer by Mohammed H

Hello @Wedding2006,

Sorry to hear that.

I’ll Pm you now so we can get some details from you to process this.

 

Mohammed

 

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6 replies

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • September 15, 2020

Hi @Wedding2006 

Could you register the iD Mobile account using our website here: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

When registering, be sure to use the mobile number that we’ve given you with the SIM.  Once registered, you’ll be able to submit your PAC and number you want to bring over there.

As long as the PAC (code) from your old network is valid and in-date, then it should come over no problem.

It sounds like for whatever reason we’ve not received your previous request you did online at the point of ordering the SIM itself.


  • Author
  • Community Member
  • 0 replies
  • September 15, 2020

I have already registered and used the correct mobile number. My PAC code is still valid as well so I’m not sure what the problem is. However, I will try again and post here again if unsuccessful.


  • Author
  • Community Member
  • 0 replies
  • September 15, 2020

I have followed what you have asked me to do but my details are still not being accepted. I really need this sorted tonight as I will be paying two bills. It’s over a week now and my number hasn’t transferred over from my old network. I need to speak with someone ASAP or I will need to return the mobile phone.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • September 16, 2020

Hello @Wedding2006,

Sorry to hear that.

I’ll Pm you now so we can get some details from you to process this.

 

Mohammed

 


Kevinmckechnie
Community Member
  • Community Member
  • 0 replies
  • September 16, 2020

REMOVED


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • September 17, 2020
Kevinmckechnie wrote:

REMOVED

 

Hello @Kevinmckechnie,

We’ve removed your post as it contained personal information.

What is it you needed help with?

 

Mohammed