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Question

Password Reset Code

  • 15 September 2020
  • 1 reply
  • 6 views
Y
Rank

 Please is there a real person to speak to?

 

I am not receiving a reset code so cannot assess my account.

 

I have tried calling, live chat nothing is working.

Please I just want to leave ID mobile, but wish to do it in the correct way.  

1 reply

Ryan
Rank
Userlevel 6
Badge +9

Hi @Yellowstar7,

We are sorry to hear about this. When requesting a reset code, this should be going to your phone via SMS message; are you currently using the SIM card in a device? If so, does the website state that the code has successfully been issued?

Ryan

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