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Question

Password Reset Code

  • September 15, 2020
  • 1 reply
  • 36 views

 Please is there a real person to speak to?

 

I am not receiving a reset code so cannot assess my account.

 

I have tried calling, live chat nothing is working.

Please I just want to leave ID mobile, but wish to do it in the correct way.  

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1 reply

Ryan D
iD Mobile Employee
  • iD Mobile Employee
  • 4571 replies
  • September 16, 2020

Hi @Yellowstar7,

We are sorry to hear about this. When requesting a reset code, this should be going to your phone via SMS message; are you currently using the SIM card in a device? If so, does the website state that the code has successfully been issued?

Ryan