For the last 6 days I've been unable to send emails directly from my mail app on my phone. I always get a "failed to send" message. It's a blueyonder email address, linked to my Virgin Media account. I've checked the outgoing mail settings and they seem correct. I can receive emails ok. If I go onto the internet and login to Virgin Media, then go to the email page, I can send emails from there, but not from the mail app on my phone. Can anyone advise me what to do? Thanks in advance.
Solved
Problem sending emails - "sending failed" message.
Best answer by Mohammed H
Hello
Sounds like an issue with the settings in the mail app or it may not be configured correctly.
To confirm you’re experiencing the issue sending emails both on Mobile data & on WiFi when using the app?
Trying to understand if the issue you’re reporting has to do with the iD network or solely an email issue?
Mohammed
This topic has been closed for replies.
Hello
Sounds like an issue with the settings in the mail app or it may not be configured correctly.
To confirm you’re experiencing the issue sending emails both on Mobile data & on WiFi when using the app?
Trying to understand if the issue you’re reporting has to do with the iD network or solely an email issue?
Mohammed
Perhaps this topic may help as the issue sounds similar: https://community.virginmedia.com/t5/Email/Can-t-Send-Blueyonder-emails-since-TUESDAY/td-p/4005588
Thank you for the contribution Mohammed - the problem was with the outgoing email settings and I've now rectified it, though I'm still mystified as to how the glitch occurred.
Regards, Steve
1 person likes this
Steve Fuerteventura wrote:
Thank you for the contribution Mohammed - the problem was with the outgoing email settings and I've now rectified it, though I'm still mystified as to how the glitch occurred.
Regards, Steve
Awesome, glad to hear it’s sorted
I couldn’t tell you here but it may have been a server issue that was temporary, who knows!
If you do have further issues, we’d recommend getting in touch with Virgin for support on this.
Kind Regards,
Mohammed
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.