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Question

Problems registering on app

  • October 9, 2018
  • 1 reply
  • 118 views

ELS81
Community Member
I’m trying to register on the app but each time I get an error message saying something is wrong. Can someone help as I need to port my old number! Thanks
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1 reply

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • October 10, 2018
Howdy @ELS81

Just to be sure. Are you entering the ID Mobile number we've given you when you're registering?

Whilst this number might be temporary (just until you move your old number over) you would need to register the account using your details plus that ID Mobile Number first of all.

If you need further help, just let us know.

Kevin