Hi. Can anyone help. I am trying to register on the ID Mobile website to manage the sim card for my child's new Monqi phone. The registration process needs to send a text to the phone with the security code to enable the account with ID. But a Monqi phone operates a restricted text system that doesn't allow unsolicited texts, so won't receive the text from ID with the security code. Therefore I can't register the account. Is there a way round this. I really need to be able to manage the sim card account.
Thanks
Mike
Userlevel 1
Hi Mike,
Have you tried removing the sim, putting it in another phone and then registering your account?
Have you tried removing the sim, putting it in another phone and then registering your account?
Userlevel 7
+10
Hello @mkjsmith ,
As advised by@stu b , are you able to place the SIM temporarily in another phone to retrieve the code and complete registration?
If you're unable to do this, you can try messaging our Live Chat or drop me a PM and I'll give you further info on how we can resolve this.
Mohammed
As advised by
If you're unable to do this, you can try messaging our Live Chat or drop me a PM and I'll give you further info on how we can resolve this.
Mohammed
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