Question
Registration probems
Having difficulty registering an account on the app, my mobile number is fine but the email address and date of birth arent right even though im pretty sure they are 100% correct
This topic has been closed for replies.
Hello @Cam236 ,
Just to confirm, when you're registering, you'll enter:
iD Mobile Number: The current active number. In most cases, this is the number that was given to you with the contract, not the number you're going to be porting over later
Date of birth
Last name
Then you'll be able to proceed with registering.
Are you using the correct number in this instance?
If you don't know the iD number, check the packet it was sent in, it should be on there.
Alternatively, pop the SIM into your phone and call a friend or family, they can then confirm that number to you.
Mohammed
Just to confirm, when you're registering, you'll enter:
iD Mobile Number: The current active number. In most cases, this is the number that was given to you with the contract, not the number you're going to be porting over later
Date of birth
Last name
Then you'll be able to proceed with registering.
Are you using the correct number in this instance?
If you don't know the iD number, check the packet it was sent in, it should be on there.
Alternatively, pop the SIM into your phone and call a friend or family, they can then confirm that number to you.
Mohammed
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.