I know there is many feed about the problems of having 2 account for your phone's and needing different email for each account! But due to not knowing this before I tried to register my second account I entered the same email for my son phone ! It let me register with his number as well as my email and even sent the code I needed ect but I was unable to see his account on my app! Now I can't register it with a different email and now have no control of his phone or even see how much his bill is!! How do I sort this!! I have tried phoning but was on hold for 30 minutes!!
Best answer by Ryan
Hi @Lou ,
I'm sorry to hear that this has happened; the system shouldn't allow two accounts to share the same username so we'll need to take a further look into this.
Please can you email your situation to us at CommunitySupport@idmobile.co.uk and we'll advise further? Also include your Community username, full name, full address, both mobile numbers and your date of birth to speed things up.
Ryan
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I'm sorry to hear that this has happened; the system shouldn't allow two accounts to share the same username so we'll need to take a further look into this.
Please can you email your situation to us at CommunitySupport@idmobile.co.uk and we'll advise further? Also include your Community username, full name, full address, both mobile numbers and your date of birth to speed things up.
Ryan
