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Security Code Texts Not Being Received

  • 4 December 2018
  • 2 replies
  • 464 views

Hi there, I'm trying to reset my password and the security code texts aren't coming through. Ive put in the correct phone number and tested that the phone in general can receive texts and it's fine. Can someone help so I can reset my password and set up my phone? Thank you!
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Best answer by Kevin 12 December 2018, 14:57

Alternatively @RosieChad you may be able to get hold of our Live Chat Team through here: https://www.idmobile.co.uk/help-and-advice/contact-us

Do you have the SIM of the iD phone you're trying to get a password reset in the phone?
As that would be where the codes would get texted.

Kevin
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Userlevel 5
Badge +6
Alternatively @RosieChad you may be able to get hold of our Live Chat Team through here: https://www.idmobile.co.uk/help-and-advice/contact-us

Do you have the SIM of the iD phone you're trying to get a password reset in the phone?
As that would be where the codes would get texted.

Kevin
Userlevel 2
Hi Rosie,

Please call ID Customer Services number from your phone on 7777 and they will be able to help you further

Best Regards
Ian

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