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Security Code Texts Not Being Received


RosieChad
Community Member
Hi there, I'm trying to reset my password and the security code texts aren't coming through. Ive put in the correct phone number and tested that the phone in general can receive texts and it's fine. Can someone help so I can reset my password and set up my phone? Thank you!

Best answer by Kevin M

Alternatively @RosieChad you may be able to get hold of our Live Chat Team through here: https://www.idmobile.co.uk/help-and-advice/contact-us

Do you have the SIM of the iD phone you're trying to get a password reset in the phone?
As that would be where the codes would get texted.

Kevin
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24 replies

Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • January 6, 2022

Hey @Jennie Tipper, just checking in to see if you still need help with this? If so, the Live Chat team should be able to help

 

Thank you,

Rory


NickGa
Community Member
  • Community Member
  • 0 replies
  • December 31, 2021

That’s strange. I thinks banking apps register accounts alongside the physical sim, so if the sim has changed maybe that is why. Have you tried contacting the bank?


Jennie Tipper
Community Member
  • Community Member
  • 0 replies
  • December 31, 2021

Yeah, the correct number is showing and I’m receiving texts from other mobiles 


NickGa
Community Member
  • Community Member
  • 0 replies
  • December 31, 2021

Is the correct number showing in your phone settings? Do you get text messages from other mobiles?


Jennie Tipper
Community Member
  • Community Member
  • 0 replies
  • December 31, 2021

Hi, I’ve recently joined ID mobile and had my number transferred from my old network to my current sim. 
 

I’ve tried to login to my mobile banking apps but none of the security texts are coming though, I have spoken to an online assistant and she said there’s nothing they can do, does anyone know how to fix this issue?? 
 

thanks a lot 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • December 29, 2021

Hi @Eva McCrory,

I can see that we have replied to your other post and we’ll get back to you there.

 

Kash


Eva McCrory
New
 Contributor
  • New
 Contributor
  • 2 replies
  • December 29, 2021

I am not receiving my security code via text 


Will R
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • September 10, 2021

Hi @Garry Bazely,

 

Are you receiving regular messages? How many bars of signal are currently showing?

 

Will


  • Community Member
  • 0 replies
  • September 10, 2021

I am not receiving the verification code to upgrade my Sim.


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • August 21, 2021

@Alang46,

I would advise contacting our Live Chat Team and the team can provide you with the code once you request it.

Let us know how you get on.

 

Kash


Alang46
Community Member
  • Community Member
  • 0 replies
  • August 21, 2021

I’m attempting to activate my new SIM but the text message is not arriving. I’ve used the email option as well without success


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 12, 2021
Charlieoleary wrote:

Thank you for the information my friend. You have been very helpful!

 

Glad to hear that @Charlieoleary,

It should be fixed now by the way.

Try requesting one again.

Mohammed

 


  • Community Member
  • 0 replies
  • August 11, 2021

Thank you for the information my friend. You have been very helpful!


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 11, 2021

Hello @Charlieoleary & @Beka Baiashvili,

Sorry about that.

We’re working on this and investigating the issue and as soon as it’s fixed you’ll be able to get into the account to perform these actions.

Codes aren’t currently being sent as we look into this.

 

Apologies for the inconvenience this may cause.

 

Mohammed


I am having similar problem, I am not recieving security code


  • Community Member
  • 0 replies
  • August 10, 2021

Yes, I am trying to get an upgrade that I am due.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 10, 2021

Hello @Charlieoleary,

Unfortunately, it seems we can’t get the codes manually either so this wouldn’t work.

We can only advise on waiting as we’re working on fixing this.

Is there anything you needed to do in the app specifically? We may be able to help in the interim.

 

Mohammed

 


  • Community Member
  • 0 replies
  • August 9, 2021
Kash wrote:

@p_bratinova,

I can see that we have sent you a Private Message.

Please let us know if you require further assistance there and we can help you out.

 

Kash

 

I am having the same issue from the sound of it, how do you recommend I solve this issue?

 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • August 9, 2021

@p_bratinova,

I can see that we have sent you a Private Message.

Please let us know if you require further assistance there and we can help you out.

 

Kash

 


  • Community Member
  • 0 replies
  • August 8, 2021

I'm trying to register my account but can’t do it as the security code text isn’t coming through. I am trying 6th time since 1 hour and still nothing. 

Any ideas


Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • January 16, 2021

Hi @penguinpant 

We are sorry to hear are not receiving the security code. We will send you a Private Message so we can look into this further.

-Mohsin


penguinpant
Community Member
  • Community Member
  • 0 replies
  • January 15, 2021

not receiving security code text...i have already put the new sim card in my phone


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • December 12, 2018
Alternatively @RosieChad you may be able to get hold of our Live Chat Team through here: https://www.idmobile.co.uk/help-and-advice/contact-us

Do you have the SIM of the iD phone you're trying to get a password reset in the phone?
As that would be where the codes would get texted.

Kevin

  • Community Member
  • 0 replies
  • December 5, 2018
Hi Rosie,

Please call ID Customer Services number from your phone on 7777 and they will be able to help you further

Best Regards
Ian