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Trouble registering an account

  • 7 March 2019
  • 4 replies
  • 407 views

Userlevel 1
I cannot register??
I am providing the ID mobile number as I have not changed numbers as yet.
My date of birth and surname are correct.
The submit button will not ' click'

Please help

Maria
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Best answer by Rory 31 October 2020, 11:04

Hi @Clarabel27, are you ensuring only to include your surname in the field? Usually, in these cases, it tends to be that an incorrect date of birth was previously given. If you’re still having trouble, just let us know here and we’ll send you a private message.

 

Thank you,

Rory

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4 replies

Userlevel 7
Badge +9

Hey there @Maria Rowan

Have you had any success with registering since earlier?

Are you receiving a message stating the details are incorrect? or is it simply that the page button is not working?

If it's the latter, it might be worth trying it on another browser/ device. If it's the former, then you may need to get in touch with us and have any potential typing errors entered during the order process straightened out.

For security purposes, please include in your message: your iD Community username, your name, address, mobile number, and date of birth.

Thanks

Userlevel 1
I have now registered thank you.

I have been trying to register my account. I have the phone number and I am putting in my correct name and date of birth, but it keeps saying that some information is not correct?

 

How do I register now?

Userlevel 4
Badge +6

Hi @Clarabel27, are you ensuring only to include your surname in the field? Usually, in these cases, it tends to be that an incorrect date of birth was previously given. If you’re still having trouble, just let us know here and we’ll send you a private message.

 

Thank you,

Rory

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