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Question

Unable to login to the app

  • September 5, 2020
  • 1 reply
  • 68 views
Nick.pen1985
Community Member

Hi

I had to reset my phone but now can't get into the app. 

I have been sent pass codes by ID but I get an error when I try to use them 'oops something went wrong'

Any ideas? 

Thanks

Nick

 

This topic has been closed for replies.

1 reply

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • September 6, 2020

Hi @Nick.pen1985, we were having some system issue yesterday, which could explain things. Could you try deleting and reinstalling the app for me to see if this helps?

 

Thank you,

Rory

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