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unable to register on iD mobile (Please check your personal details again.)

  • 3 August 2018
  • 4 replies
  • 1741 views
V
Rank
Userlevel 1
I got my new phone today. I downloaded the iD app but it would not let me register so came online and tried to do it via the iD website, but this will not let me either. I keep getting a message saying "Please check your personal details again".
The details I am inputting are correct so not sure what is going wrong?!
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Best answer by Mohammed 6 August 2018, 16:44

Hello @venox,

When you're registering you'll need to enter:

• The iD Mobile number (one that's currently active with iD not your current number if you're wanting to port)
• Date of birth
• Surname

If you're still having issues and you're sure that the correct iD number is being entered, this may be due to the details not matching on the system.

Let us know and we will advise further.

Mohammed
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4 replies

Kevin
Rank
Userlevel 4
Badge +6
Howdy @venox

Could you get in touch with our Social Media Team?

facebook.com/idmobileuk/
twitter.com/id_mobile_uk

They'll be able to take some details from you and confirm if all is good on our side, and potentially clear up this registration issue for you from there.

Kevin
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V
Rank
Userlevel 1
All sorted now (through facebook iD)

Thanks for all your help..... great customer service!
Mohammed
Rank
Userlevel 6
Badge +6
Hello @venox,

When you're registering you'll need to enter:

• The iD Mobile number (one that's currently active with iD not your current number if you're wanting to port)
• Date of birth
• Surname

If you're still having issues and you're sure that the correct iD number is being entered, this may be due to the details not matching on the system.

Let us know and we will advise further.

Mohammed
Has my post answered your query? Then please mark it as answered so others can benefit.
V
Rank
Userlevel 1
thanks for your reply.
I am not porting a number so am trying the number of the new phone and I am sure I know my surname and date of birth!
Perhaps my details are wrong on your system but they appear to be correct on emails I have received.
How can I check?
Thanks for your help in advance.

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