I got my new phone today. I downloaded the iD app but it would not let me register so came online and tried to do it via the iD website, but this will not let me either. I keep getting a message saying "Please check your personal details again".
The details I am inputting are correct so not sure what is going wrong?!
Solved
unable to register on iD mobile (Please check your personal details again.)
Best answer by Mohammed H
Hello @venox ,
When you're registering you'll need to enter:
• The iD Mobile number (one that's currently active with iD not your current number if you're wanting to port)
• Date of birth
• Surname
If you're still having issues and you're sure that the correct iD number is being entered, this may be due to the details not matching on the system.
Let us know and we will advise further.
Mohammed
View originalWhen you're registering you'll need to enter:
• The iD Mobile number (one that's currently active with iD not your current number if you're wanting to port)
• Date of birth
• Surname
If you're still having issues and you're sure that the correct iD number is being entered, this may be due to the details not matching on the system.
Let us know and we will advise further.
Mohammed
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