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Question

Why do my emails fail to send

Lemur14
Community Member

I cannot seem to send emails from my phone, even though I am receiving them just fine.

I an on ID Mobile, phone is Honor 10 Lite and email provider is Yahoo.

I click send and it goes to the outbox but then I get a notification saying the email has failed to send.

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    4 replies

    A
    iD Mobile Employee
    • Aklima R
    • iD Mobile Employee
    • 1139 replies
    • June 5, 2020

    Hi @Lemur14 

    Have you attempted to resend from your outbox? 

    It doesn't sound like it would be a network issue. 

    Most likely a handset issue. 

    Regards

    Aklima 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lemur14
    Community Member
    • Lemur14
    • Author
    • Community Member
    • 0 replies
    • June 5, 2020

    Yes I've tried that many times. 

    Lemur14
    Community Member
    • Lemur14
    • Author
    • Community Member
    • 0 replies
    • June 5, 2020

    I get this notification 

     

    P
    iD Mobile Employee
    • Pearl M
    • iD Mobile Employee
    • 1428 replies
    • June 9, 2020

    Hi @Lemur14 

    How long has this been going on?

    Have you checked your SMTP server details , it should look like this Smtp.mail.yahoo.com

    Let us know.

    Thanks, 

    Pearl

     

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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