Hi,
Through your most ‘prosperous’ app created, I cannot do either of 2 things: I cannot pay the bill manually nor can I update my direct debit details. I’m absolutely appalled and disgusted, especially since it says my ‘due bill’ is £109.20 which is beyond ABSURD, there is NO WAY of contacting any agent and speaking to them and I don’t know what to do. I called the automated payment service and, as I was aware, I am up to date with all my bills and payments for you. So, what is the issue? Why does it say I have a balance due which is £109.20 when I don’t and I cannot make a manual payment OR update my direct debit information?