All good relevant tips and or remi ders. Very good. However, it's worth everyone being aware they may experience a problem whils in Portugal. Portugal Vodaphone currently have an issue with the 3 network that I'd Mobile use. Resultantly I have not been able to receive texts calls etc from  anyone using vodaphone Portugal. I am unable to do Internet banking etc as I can't receive  authorisation codes from my bank, who use Vodaphone Portugal. I am advised they have an issue with the 3 network. Been going on for 3 or more months. Very little assistance from ID  and their network provider which is 3, to try and resolve the issue to try and resolve the issue with 3 and Vodaphone Portugal. My Bank are suggesting I change network to another provider as they have no problem with any other network only 3. (ID mobile). Having no human contact at customer services is a major major nightmare, when you have a problem and need  help. It used to work perfectly but seemingly 3 have made some changes, which has stopped Vodaphone being able to deliver SMS messages and calls etc to anyone on the 3 network. Driving me Crazy. Little or no assistance or ownership by either ID customer Services, technical or the 3 network. Banging my head against a brick wall. 

Hello @pdove,

Sorry to hear that there are issues with the network partner abroad. Unfortunately, if there’s a confirmed issue, there won’t be much troubleshooting can solve since the issue is with the network partner. We hope that 3UK are able to work with the roaming partner to resolve the issue.

Mohammed

The issue lies with 3. Vodaphone Portugal have no issue with any other network only 3 customers as 3 have made some protocol changes. However, 3 will not take any responsibility or try and collabote with Vodaphone to resolve their customers network problem. Not very good at all, zero customer service focus) .  I can't do my Internet banking, pay bills etc, absolute nightmare. Seemingly Vodaphone have now reached now managed to reach some sort of agreement with 3, but can't say how long to resolve the problem with delivering SMS texts and calls to 3 customers as it depends also on 3? and 3 aren't that interested? 

Poor customer service.

Hello @pdove,

I am sorry you feel that way.

3UK are the network’s infrastructure on which our network is run off, however, we are still separate companies.

Whilst issues like this lie with 3UK, the customer service, support is always from iD.

I’m sorry on this occasion we haven’t been able to help more favourable.

Why am I charged for calls to Greece even when I have turned on my international calling.

I am worried because I spend a lot of time in Greece in the Dummer, will I have to pay extra while out there?

Hey @Ginevra,

Calls to Greece from the UK is not included in your allowances. This is International usage and is out of plan usage that’s charged.

Using your service when in Greece is known as Roaming and this is included in your plan as per our Inclusive EU Roaming.

Turn off international usage and set the cap to £0.00 to prevent this.

Keep Roaming on and when you go abroad, you’ll have no issues with charges since using it in Greece is fine. 

https://www.idmobile.co.uk/help-and-advice/eu-roaming

@pdove May not help you but for other people in this situation, I’m guessing porting the number to another network won’t help (can’t port a UK number to non UK provider, and usually can’t port to a UK provider unless you’re in the UK to activate the sim), however…. possibly porting it to a virtual service like Swytch might help. Never used them, but they seem reliableish, at least it should allow you to receive texts/OTPs to the number again.

I’ve just come back from Lanzarote and could not get any internet no matter what I did. Had free Wi-Fi at the hotel which worked but no roaming data at all. Followed all the tips and turned phone on and off many times but still nothing what was I doing wrong? 

Hi @Bfbbuggy, are you sure you enabled Roaming in both your phone’s settings and your iD Mobile account? They’re in two separate places. If so, the only reasons that you wouldn’t be able to connect is if the signal was poor, there was a network disruption, or your APN settings are incorrect, which you can check here.

Thank you,

Rory

Thank you but yes both were enabled my husband has the same phone and package as myself but his worked ok. We checked all settings were the same but my just wouldn’t work. I have not had any problems before