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iD 5G Network: Device Compatibility

iD 5G Network: Device Compatibility

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Userlevel 7
Badge +5

Hi @Bleddyn Owen Barry 

 

I’m sorry to hear you’re disappointed with our services, any updates to 5G compatibility will be added to the list when we can add them.

 

Tom

Userlevel 1

Thank you Tom.

I can't really justify marking it as 'Most helpful ' as you haven't answered my query. No timeline on when they are likely to be added. I never had such issues when I was with Three or Smarty.

Looking at some of the previous queries closely related to this but from over a year ago...those 5G phones are yet to be added. 

Frustrating that'll be more likely for me to reach my 12 month anniversary with ID Mobile than it's likely to be of my phone being added to the list.....then it'll be PAC code and away.😢

Userlevel 2

Samsung Galaxy S23 Ultra not in a list!! )))

Userlevel 5
Badge +9

Hey @BigDaddyUK 

New devices are being tested regularly and we’re keeping our list up to date.

Given we’ve got the other Samsung models, I’d expect the S23 to be added also but keep your eyes peeled here for updates. 😊

Mohammed

 

Hi is the honor 70 lite 5G phone compatible please? 

Userlevel 7
Badge +5

Hi @Impossiblegirl44 

 

The Honor 70 Lite is supported on our network, however it’s unconfirmed whether it’ll support 5G while on an iD Mobile SIM card.

 

https://www.idmobile.co.uk/help-and-advice/approved-handsets

 

Tom

Userlevel 1

Slim list… hopefully it reaches the Galaxy A90 5G soon so I can be tempted back to iD (although curious if anyone has any luck with it on unsupported devices - Wifi Calling/VoLTE worked fine even though this phone isn’t on the list)

Same here. It's very annoying to have a compatible

phone which is effectively blocked because it's not on an "approved" list. Misleading advertising.

Userlevel 1

I barely get 3g...

Userlevel 1

That's very poor.

You tell me I now have 5g on my phone at my post code, this is not true as it’s just about 4g or do I need to wait longer?

Userlevel 1

They are using a so-called approved handset list to restrict access to the 5g network. You might have a 5g phone, but, if it's not on the list, you won't get a 5g signal.

Userlevel 8
Badge +9

They are using a so-called approved handset list to restrict access to the 5g network. You might have a 5g phone, but, if it's not on the list, you won't get a 5g signal.

A device with a 5G capable receiver/transmitter should always get a 5G signal (where available) whether on the approved list or not. The device may not necessarily work with all the iD 5G services if unapproved, but conversely everything may work brilliantly. 

I have an iPhone 14 Pro so wonder why I don’t when they tell me I should, all I get is 3 bar of 4g at times but mainly only 2 bars yet in other places I get 4-5 bar of 5g around the town

Userlevel 1

andewhite wrote:

[A device with a 5G capable receiver/transmitter should always get a 5G signal (where available) whether on the approved list or not. The device may not necessarily work with all the iD 5G services if unapproved, but conversely everything may work brilliantly.]

 

Unfortunately, this is not correct. ID Mobile requires 5g, WiFi calling and VoLTE to be enabled in order to receive a 5g signal. VoLTE is disabled for phones not on the list. The list is a blocking list for phones not on it. I have two 5g phones; one on the list and one which isn't. Side by side on the table in front of me one phone gets 5g and the other doesn't. The so-called approved list is actually a blocking list.

 

I got Nokia xr20 that is 5g

Why is it not list.

Because spec 

Says 5g compatible

This why signed up I'd mobile .

And I think I can't get 5g signal on it 

This false advertisment and wouldn't signed up to this SIM if true 

Userlevel 1

Their website advertising was misleading. The Advertising Standards Authority issued them with extra guidence about the information on the site. I was conned. The website now says that you only get 5g with phones on the approved list, in the small print. ID Mobile uses the Three network. I get a perfect 5g signal with a Smarty sim, which also uses the Three network. I will dump ID Mobile at the end of the contract and switch back to Smarty, which offers unrestricted 5g access.

I’ve just switched to iD - very happy with the 5G speed in York. I’ve just run a speed test on my iPhone 15 Plus and I’m getting 718Mbps down and 31.4 up. Much faster than GiffGaff (runs on O2) or my Virgin fibre broadband.

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