iD Mobile Employee

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Roam Beyond add-ons are here!

Forum|Forum|1 year ago
November 27, 2024
54 replies
57078 views

Here’s some exciting news for iD Mobile customers! We’ve listened to your feedback and are adding even more options to make staying connected abroad easier, whether you’re a seasoned traveller or planning your first trip abroad.

Our Roam Free feature has been a game-changer for years, offering unbeatable value and flexibility when you travel to some of the most popular destinations in the EU and beyond. And now, if you fancy going even further afield, we’re adding Roam Beyond add-ons! Let’s see how these can make your travels hassle-free and more budget friendly.

Roam Free: your iD Mobile travel companion.

Before we tell you about our new Roam Beyond add-ons, here’s a quick reminder of what our existing Roam Free feature is all about. With Roam Free, you can use your UK monthly allowances of minutes, texts, and data (up to 30GB!) in 50 destinations. From sipping espresso in Italy to surfing in Spain, your phone will work just as it does at home - at no extra cost.

Ready to explore? Roam Free is perfect for anyone staying within our list of included countries.

What if you want to travel further?

We get it. Not all adventures are confined to our 50 Roam Free destinations. Perhaps you are dreaming of safaris in South Africa, road trips in the USA, or even relaxing in exotic Morocco. We’ve listened to your feedback and have introduced Roam Beyond add-ons - offering you data roaming in 10 new destinations.

Roam Beyond add-ons: stay connected in even more places.

Roam Beyond add-ons are designed for those exploring destinations like the USA, India, Australia, and beyond. While they’re data-only (no calls or texts), you can still stay in touch using apps like iMessage, WhatsApp, FaceTime, and Messenger. Here’s the rundown of our Roam Beyond add-on options:

Duration	Data	Price
1 Day	2GB	£5
5 Days	10GB	£20
10 Days	20GB	£35

These add-ons are available in ten popular destinations: USA, India, Morocco, South Africa, New Zealand, Turkey, Mexico, Australia, Hong Kong, and Switzerland.

How to purchase a Roam Beyond add-on.

Purchasing a Roam Beyond add-on is quick and simple, simply check out the steps in the article below. The cost of the add-on will be added to your next billing cycle. It’s that easy!

FAQs.

When does my Roam Beyond add-on start?

Your Roam Beyond add-on starts immediately after purchase. To avoid unexpected charges at your destination, we recommend buying it while still in the UK. Alternatively, you can turn roaming off, connect to a secure local Wi-Fi once you arrive, and purchase your add-on then.

How long does my Roam Beyond add-on last?

Roam Beyond add-ons last for 1 day, 5 days, or 10 days, starting from the time of purchase. You can check your app dashboard or online account to see when it expires.

Can I buy a recurring Roam Beyond add-on?

We don’t offer recurring Roam Beyond add-ons. You’ll need to buy a new one if you’re current one expires, but don’t worry – we’ve made it quick and easy for you to do this. See ‘How to purchase a Roam Beyond add-on’ above.

Can I cancel a Roam Beyond add-on?

Roam Beyond add-ons can’t be cancelled. They naturally expire after their duration.

Will my Bill Cap affect my Roam Beyond add-on?

Nope! Roam Beyond add-ons are separate from your Bill Cap. If you have a £3 Bill Cap and buy a £5 Roam Beyond add-on, your Bill Cap will remain untouched.

Do Roam Beyond add-ons carry over after a plan change or upgrade?

Yes. Your Roam Beyond add-on will stay on your account even if you switch plans.

I’ve gone over my allowance—can I use an add-on to cover it?

Not retroactively, but buying an add-on immediately helps you avoid higher out-of-bundle charges for future usage.

Can I use my add-ons abroad?

Yes. UK Add-ons work in Roam Free destinations up to 30GB. Roam Beyond add-ons work in selected destinations outside the Roam Free zone.

Ready to Explore?

Whether you’re sticking to Roam Free countries or heading further afield, staying connected with iD Mobile has never been easier or more affordable. With Roam Beyond add-ons, your adventures will be powered by reliable data wherever you go.

Show previous replies

Matthew TAuthor

iD Mobile Employee

Since Id Mobile runs on the Three network, why not cover the destinations that they can? Your prices for roaming those places are rather high I think. At the moment buying a Three PAYG is better value and covers more places.

Thanks for the feedback @Jaxxy56. We’re proud to be a market leader when it comes to Roaming, allowing customers to Roam In more destinations than any other network across all plans, up to 30GB. However, I’ve passed on your comments regarding our Roam Beyond Add-ons to the relevant teams.

iD Community Manager

Matthew TAuthor

iD Mobile Employee

Agreed - this is far too expensive. My usual go to eSIM provider does a 7 day validity 2GB SIM for £7, or a 30 day 10GB SIM for £20. The validity just isn’t long enough.

Also, surely you can get a better deal for Switzerland? It was enough of a surprise discovering that wasn’t included in your list of 50 countries, when pretty much the entire continent is covered...

Hey @Shaun Penton. As an MVNO, our Roaming agreements are set by Three UK, who power our network. Our Roam Beyond Add-ons to be the best value possible, while enabling customers to use the same SIM as they would at home - hassle-free. Thanks.

iD Community Manager

A

AshenOne

New Contributor

I’m very disappointed with Roam Beyond given how good Roam Free is (the main reason for my contract with ID). 😔

Other than people that can’t use eSims on their phones (and can’t be bothered to swap sims!😝) the “Roam Beyond” plans are simply put a bad deal. First thing first, who travels from the UK to the USA or all the way to Australia, for 1 day? 🤣

All this does is causes excessive fees when your day plan runs out when you inevitably forget to enable it.

At minimum a 5 day plan should be the entry point, ideally 7. You can get 1GB for 7 days £3.50, 3GB for 15 days for £8.50 on eSim/travel sim providers easily for American/Asian Countries, which is way more useful!

I honestly didn’t expect iD prices to match the eSim prices but didn’t expect this discrepancy...

A unlimited data plan for 15 days at ~£25 or 30 days for ~£50 would also have been useful.

More countries are definitely needed. Canada and Japan would be my top priority… as a matter of fact most travel esim/sim providers offer North america (Canada/USA/Mexico) and Asia Pacific (Including Japan, China, South Corea, New Zealand, Australia, etc..) for cheaper than what this addon provides.

Matthew TAuthor

iD Mobile Employee

I’m very disappointed with Roam Beyond given how good Roam Free is (the main reason for my contract with ID). 😔

Other than people that can’t use eSims on their phones (and can’t be bothered to swap sims!😝) the “Roam Beyond” plans are simply put a bad deal. First thing first, who travels from the UK to the USA or all the way to Australia, for 1 day? 🤣

All this does is causes excessive fees when your day plan runs out when you inevitably forget to enable it.

At minimum a 5 day plan should be the entry point, ideally 7. You can get 1GB for 7 days £3.50, 3GB for 15 days for £8.50 on eSim/travel sim providers easily for American/Asian Countries, which is way more useful!

I honestly didn’t expect iD prices to match the eSim prices but didn’t expect this discrepancy...

A unlimited data plan for 15 days at ~£25 or 30 days for ~£50 would also have been useful.

More countries are definitely needed. Canada and Japan would be my top priority… as a matter of fact most travel esim/sim providers offer North america (Canada/USA/Mexico) and Asia Pacific (Including Japan, China, South Corea, New Zealand, Australia, etc..) for cheaper than what this addon provides.

Morning @AshenOne! Thank you for your feedback. This is just the start of our Roam Beyond Add-on offering, so stay tuned!

iD Community Manager

nilesh1979

These prices are laughable

Nilesh Parmar

M

Missjotrick

New Contributor

Wow this is expensive,I was in Australia from the stage start of November till 5th dec,last year,I was disappointed I couldn't use id mobile,so did some research and got a holafly sim it cost me £52 for the whole month,with unlimited data...and I had no problems with it being slow or anything.

T

Tommy32

New Contributor

Have a 15 day trip to USA & Canada and after research the ID rates are way too expensive.

Much better alternatives.