How do I download my eSIM?
If you've received an eSIM because you selected an eSIM at basket, upgraded to an eSIM only phone, or you’ve been sent a replacement eSIM, you'll need to download it before you can use it. There’s a few ways you can do this:
Quick tips before you start:
- Your eSIM QR code can only be used once.
- Only download your eSIM to the phone you’ll be using.
- The download may take a few minutes—stay on the setup screen until it’s complete.
- It’s essential you connect your phone to Wi-Fi before downloading your new eSIM.
iPhone.
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- Open Settings.
- Tap ‘Mobile Service’.
- Tap ‘Set Up Mobile Service’ or ‘Add eSIM’.
- Not connected? Choose a Wi-Fi network to download your eSIM.
- Tap ‘Use QR Code’.
- Scan the QR Code we sent you via email. Or, tap ‘Open Photos’ and upload it.
- Tap ‘Continue’.
- Tap ‘Done’.
Samsung Galaxy.
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- Open Settings.
- Tap ‘Connections’.
- Tap ‘SIM card manager’.
- Tap ‘Add mobile plan’.
- Tap ‘Scan QR code from service provider’.
- Follow the on-screen steps.
Most other Android phones.
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- Open Settings.
- Tap ‘Network & Internet’.
- Tap ‘SIMs’.
- Tap ‘Download a SIM instead?’.
- Tap ‘Next’.
- Follow the on-screen steps.
If your eSIM QR Code is not working or your phone’s camera is damaged, here’s how you can manually activate your eSIM:
iPhone.
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- Open Settings.
- Tap ‘Mobile Service’.
- Tap ‘Set Up Mobile Service’ or ‘Add eSIM’.
- Not connected? Choose a Wi-Fi network to download your eSIM.
- Tap ‘Use QR Code’.
- Tap ‘Enter Details Manually’.
- Input the SM-DP+ Address & Activation Code we sent you via email. Once complete, tap “Next”.
- Tap ‘Continue’.
- Tap ‘Done’.
Samsung Galaxy.
Hide contentLearn more
- Open Settings.
- Tap ‘Connections’.
- Tap ‘SIM card manager’.
- Tap ‘Add mobile plan’.
- Tap ‘Add using activation code’.
- Follow the on-screen steps.
Most other Android phones.
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- pen Settings.
- Tap ‘Network & Internet’.
- Tap ‘SIMs’.
- Tap ‘Download a SIM instead?’.
- Tap ‘Next’.
- Tap ‘Need help?’.
- Tap ‘Enter it manually’.
- Follow the on-screen steps.
Do I need to activate my eSIM after downloading it?
Whether you're setting up your eSIM for the first time or replacing it, there's no need to activate it—it'll be ready to use once downloaded.
