Skip to main content
Solved

change of number due to scams


James Sutherland
Community Member

Is there anyway I can get a new number as in the last 2 weeks I have had calls from people saying they have had missed calls from me who I dont know and from as far away as England.  I think my number has been stolen for scams as I myself have had a lot of calls from people claiming to be from debt advice from mobile numbers. 
 

kind regards 

 

james 

Best answer by WelshPaul

iD Mobile charges a fee for issuing a new mobile number. I believe it to be £25. If you obtain a crime reference number, they will waive the fee! You can make a request for a new mobile number by speaking to a live chat agent. You can do that by clicking here.

View original
This topic has been closed for replies.

2 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • Platinum 
Contributor
  • 3078 replies
  • Answer
  • June 6, 2023

iD Mobile charges a fee for issuing a new mobile number. I believe it to be £25. If you obtain a crime reference number, they will waive the fee! You can make a request for a new mobile number by speaking to a live chat agent. You can do that by clicking here.


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • June 7, 2023

Hello @James Sutherland,

@WelshPaul  has answered this here, if you do want support with this, we can PM you here and submit the request also.

Mohammed