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Question

Existing phone number has not ported across

  • December 1, 2021
  • 3 replies
  • 476 views
Daniel Murphy
Community Member

Hi,

My phone number was supposed to have been ported over from my previous supplier (Vodafone) yesterday but this has only partially worked.

I can make / receive calls on ID mobile using my ported number but text messages to same number are not being received, instead they are still being routed to my old Vodafone SIM. Also in my iphone settings, it is showing the original ID phone number in ‘My Number’ not the ported number.

Also with my Vodafone SIM I can make calls using my ported number but I can’t receive on this number so the Vodafone SIM has nit been deactivated.

It seems like the number transfer has only partially worked and is in limbo between the 2 providers.

I have tried (twice) to get assistance via liv chat but no-one is offering any help. 

Your “customer service” (quotes are intentional) is absolutely appalling! No phone support, why?!?

I would like this resolved this TODAY as currently my phone service is split between 2 providers and I am (presumably) paying twice for the same service.

If this is not resolved today then I will be cancelling tomorrow as I am still in 14 day cooling off period.

Thank you.

This topic has been closed for replies.

3 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12347 replies
  • December 1, 2021

Hello @Daniel Murphy, if the number you are porting is important to you, I’d be careful not to cancel anything without being certain I’d be keeping my mobile number, whoever my provider.

Anyway, good luck.

Forum member (non-iD).
Daniel Murphy
1 person likes this
  • Daniel Murphy
    Daniel Murphy
Will
iD Mobile Employee
  • Will
  • iD Mobile Employee
  • 4103 replies
  • December 3, 2021

Hi @Daniel Murphy,

 

We did experience some issues with porting with vodafone recently, but they seems to have since been fixed.

 

Is this issue still going on? If so, or if not and you’d just like to cancel, let us know and we’l provide further assistance for you here.

 

Will

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Daniel Murphy
Community Member
  • Daniel Murphy
  • Author
  • Community Member
  • 0 replies
  • December 7, 2021

Hi Will,

Thanks for getting back to me. Yes I think this is resolved now.

I can now make and receive calls and text messages fine and my vodafone sim has stopped worked so that seems fine but I haven’t received a text message to say the transfer of my number was successfully completed. 

Thanks

Danny

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