Yesterday I tried to call a large company regarding a kitchen gadget. The number is an 0800 number but I got an automated message saying that I'd reached my cap. I don't have a cap as far as I'm aware as I have unlimited minutes and I thought 0800 numbers were free anyway. No other mobile company has ever charged me for calling an 0800 number. I waited an hour on online chat and eventually spoke to someone who said that as it was a business number there would be charges of 45p a minute plus an access charge so I would need to set up a spend cap if I wanted to make the call. Is this correct?
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0800 number charges
+25Hi
It’ll be worth adjusting your bill cap so that a 45p a minute call can take place.
Even if the number is infact free, we may block access to it just in case it is a chargeable number (only if it looks like it could be a chargeable number), in which case it’s also worth raising the bill cap a little bit so it isn’t blocked.
Tom
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