Yesterday I tried to call a large company regarding a kitchen gadget. The number is an 0800 number but I got an automated message saying that I'd reached my cap. I don't have a cap as far as I'm aware as I have unlimited minutes and I thought 0800 numbers were free anyway. No other mobile company has ever charged me for calling an 0800 number. I waited an hour on online chat and eventually spoke to someone who said that as it was a business number there would be charges of 45p a minute plus an access charge so I would need to set up a spend cap if I wanted to make the call. Is this correct?
Solved
0800 number charges
+25Hi
It’ll be worth adjusting your bill cap so that a 45p a minute call can take place.
Even if the number is infact free, we may block access to it just in case it is a chargeable number (only if it looks like it could be a chargeable number), in which case it’s also worth raising the bill cap a little bit so it isn’t blocked.
Tom
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.