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10/4/25 App update loop disaster.

  • April 10, 2025
  • 1 reply
  • 7 views
M
Community Member
there is no option to update, only open, which leads you back to this!  Chat bot requires pin from the app!!! alternative security doesn’t recognise my post code! there’s no way at all to contact this failed organisation!  Who is “in charge” of IT for you?  Absolutely hopeless.  Even the transcript of my chatbot nightmare is selective in what is sent, in order to cover the mess!

 

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • April 10, 2025

    Hey there ​@Ma Kerr, we’re sorry about that.

     

    Are you using the new app please?

     

    Have you tried deleting and re-downloading it?

     

    Furthemore, what phone do you have and what version update on this device?

     

    Thanks,

    Tyler

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