£100 Currys Voucher Not Recieved

As you can see it states ID Mobile promotion of £100 voucher on my contract 

Hey there ​@MegMc, thank you for reaching out.

In one of your emails from us, it should’ve stated at the bottom of them when it’ll be emailed to you.

Please check your emails and see if you can find this date.

Thanks,

Tyler

Hi Tyler,

Thanks for your reply and help so far.

I've looked through my emails and it only says about redeeming an apple music/apple TV voucher. But in my contract paperwork it says I should be getting the £100 Currys voucher?

As I said, this voucher was one of the main reasons I switched to iD mobile so just want to make sure I receive it.

Many Thanks

Hey there ​@MegMc, please find terms below:

Step 1:
Purchase a Google Pixel 9 Pro between 29/01/2025 – 14/02/2025

Step 2:
Gift Card dispatched to registered email address 30-60 days after last day of promotion.

Gift Card valid for 24 months from date of issue.

Not valid in conjunction with any other offer. Returned devices do not qualify for voucher.

https://www.idmobile.co.uk/claim-your-offer

So to confirm, gift card dispatched to registered email address 30-60 days after last day of promotion, which was 14/02/2025.

Thanks,

Tyler

Hi Tyler,

I appreciate there might be the same offer on at the moment, but this offer was also on in November 2024. It says on your expired offers page that the offer was on between 27/11/24-03/12/2024. I purchased my Google Pixel 9 on November 28th, and therefore qualified for the offer. 

I will attach a screenshot of the expired offer as noted on your website, and also my confirmation email detailing the date I purchased the phone, and therefore qualified for the voucher.

Thanks,

Megan 

Hi ​@MegMc,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash