HiI recently signed up to a 120Gb monthly data plan. On the app although it shows 120gb available it says my plan is for 1.5Gb/month. I have searched on here and it says it is a glitch with the mobile app and not to worry but the same 1.5Gb/month is showing when I log in to your website as well. I just want to confim I’m on the 120Gb/month planThanksViktor

@ViktorIvansYour main allowance shows you still have 119GB remaining, which confirms you are definitely on 120GB allowance.It is just a glitch on the system which is why it shows 1.5gb.(Probably the base plan is 1.5gb and then itadds extra 118.5gb free, making a total of 120gb deal.)Don't worry, everything looks good.BUT i strongly recommend you edit your post and delete the image as it shows your personal mobile number!!

Hi @ViktorIvansWe’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link:https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Tom

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