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2 numbers.


JamesRS
New
 Contributor

My partner took out a contract & ported her old number across.

For some reason anytime she sends an SMS it goes through on the number she got from ID mobile when she took out the contract however when she calls someone it goes through on the number she ported across.

Is there a way to fix this?

 

Thanks

Best answer by Natalie W

Hello ​@JamesRS 

 

Thank you for reaching out to us here on the community. 

 

We are sorry to hear your partner is experiencing issues with her number showing incorrectly when making calls. 

Can you please take a look at the link provided by ​@Daz_S  (thank you) as this should help to resolve the issue. 

 

Please let us know if you have any questions or require any further assistance. 

 

Thanks, 

 

Nat 

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3 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1627 replies
  • January 4, 2025

Hi there ​@JamesRS 

 

This article should help

 


Forum|alt.badge.img+21
  • iD Mobile Employee
  • 2119 replies
  • Answer
  • January 6, 2025

Hello ​@JamesRS 

 

Thank you for reaching out to us here on the community. 

 

We are sorry to hear your partner is experiencing issues with her number showing incorrectly when making calls. 

Can you please take a look at the link provided by ​@Daz_S  (thank you) as this should help to resolve the issue. 

 

Please let us know if you have any questions or require any further assistance. 

 

Thanks, 

 

Nat 


JamesRS
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • January 6, 2025

Issue resolved now, really straightforward in the in, thanks for the support