Hi I was already an ID mobile customer on a full plan but I recently bought a PAYG sim only for my son’s phone. I used the same email address when purchasing this.
I installed the ID mobile app on his phone but when I log in it shows my phone plan - not the sim only.
How do I change this so he can see his own plan?
(he’s only 11 years old, which is why it is me who purchased)
Nigel
Hi
You’ll need to register the number to a different account using a different email address as the username. The App will only ever display the one plan, so to keep an eye on the other, you’ll need to log-in via a browser.
Please click here to be taken to the appropriate page to open the new account for your new number.
Will
Hi Will - that link just takes me to my account page and there is no information of how to set up a new account there. Can you be more specific?
Thanks
Nigel
+24Go here: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount
Enter the details for your son’s PAYG sim but just remember to use a different email address as the username. You cannot use the same username/email address that you use for your own account. 🙂
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