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24/7 chat bot, return of horrible phone

  • August 24, 2024
  • 3 replies
  • 903 views
M
Community Member

I have had the Google pixel 9 pro xl for 24 hours, well within my 14 day cooling off period, it is a pile of poo, hate it, I have a Xiaomi 12t pro and it beats it hands down, I can't get a chat bot or anyone to speak to me, ID when working are the bomb but I stuck with them as never had any problems on my SIM only, now I do, no-one available to help me, not even their 24/7 robot…

 

Can anyone help with a number to call or link to speak to an actual person please.…

 

P.s. don't buy the pixel pro, it truly sucks, hype is all it is...12t charges 0-100% 17 mins and lasts 2 days, this turkey is on charge 2 in 24 hours and the cameras are pants too!

 

Thanks in advance

A

Best answer by Tyler

Hey there @Morp123, welcome to Community!

 

We don’t have a customer service phone-line I’m afraid.

 

To get through to an agent on the live-chat, please follow the below:

 

1) Type "Hi"

2) Type your issue in brief

3) Type "Speak to an agent"

4) Click on "Customer Service" from the options provided

5) Type your full name

6) Type your mobile number

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

 

View original

    3 replies

    M
    Helpful
 Contributor
    • MalcK
    • Helpful
 Contributor
    • 39 replies
    • August 28, 2024

    Try to contact through Facebook Messenger. Been OK for me, have replied fairly quickly and sorted what I needed.

    Hope you get sorted soon.

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • Answer
    • August 28, 2024

    Hey there @Morp123, welcome to Community!

     

    We don’t have a customer service phone-line I’m afraid.

     

    To get through to an agent on the live-chat, please follow the below:

     

    1) Type "Hi"

    2) Type your issue in brief

    3) Type "Speak to an agent"

    4) Click on "Customer Service" from the options provided

    5) Type your full name

    6) Type your mobile number

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New
 Contributor
    • shreddermayn
    • New
 Contributor
    • 2 replies
    • August 28, 2024

    I’ve been trying for over a week to get thru to customer service - tey have been super unhelpful so far and I’m about to put in my second complaint! ID mobile is so much worse thatn 3 mobile who i’ve just come from, im really dissapointed.

    Good luck!

    Reply.


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