My daughter is a big tiktok user, we went on holiday to an EU country, having switched from Sky mobile who introduced £2 per day roaming charges.
After 9 days she got a text from ID mobile to say she’s used 80% of her allowance. So she slows down her video streaming use. Then she signs in to her account
“24.9gb out of / 25gb is that bad?”
“Well yea means you have 100 meg of data left before you are out of data, and you don’t reset for another 2 weeks”
But the site actually says 24.9gb remaining / 25gb which gramatically reads she’s only used 100 meg. Why the text the day before?
She tried chat but 45 mins wait and they didn’t email her despite asking them to.
She’s back home and on wifi and all I can find out is “sometimes the balance on the website/ID mobile app is not accurate”
REALLY?! Surely that should be the most accurate. Tried 7777 but that wasn’t much help either.
Something like data allowance should be the one thing that is accuate within a few meg within a few minutes. How else would you charge if outside that limit?
I asked them to call or email her but they wouldn’t because I’m not the SIM holder, but she turned her data off and got so fed up with ID she didn’t want to speak to them.
**No we weren’t in France during the Olympics promotion.
