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Question

£25 Gift

Nick Toothy Francis
New
 Contributor

Changed my plan to SIM only which included a £25 gift from Currys. The gift was sent via DPD but I was away on business and couldn’t give them the PIN code. The item has been returned to Currys. How do I get it resent or who do I contact? Cheers...

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • April 21, 2025

    Hi ​@Nick Toothy Francis 

     

    Thank you for getting in touch.

    Sorry to hear you did not receive the delivery. 

    Have you received any correspondence to rearrange the delivery? This may be in your junk/spam folder.

    If not, please let us know and we can send you a private message. 

     

    Thanks, 

     

    Natalie 

    Nick Toothy Francis
    New
 Contributor

    Thanks Natalie…

    Last correspondence I had (from DPD) was that the parcel was being returned to Currys. This was on the 5th April. I’ve had nothing since.

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • April 22, 2025

    Hi ​@Nick Toothy Francis,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

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