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Question

2FA text messages queued with id mobile, how do i call them


I am recieving normal text messages but not 2FA messages. I have been through the FAQ's and followed instructions but still not resolved. For clarification it's a new phone and provider for 5 days now. The bank said messages are with your provider so are being sent and to speak to them. How do I speak to id mobile to resolve now?

0 replies

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 788 replies
  • May 11, 2025

Sorry to hear this ​@Freddy Bellis 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.