3UK Outage | iD Mobile Community
Skip to main content

3UK Outage

  • January 24, 2025
  • 2 replies
  • 33 views

  • New Contributor

Not been able to make or receive a phone call for nearly 24 hours now.  Has anyone any news?

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • January 24, 2025

Try restarting the phone with your iD SIM, ​@Upo


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • January 25, 2025

Hey there ​@Upo

 

Some customers were unable to make or receive calls or access the iD Mobile app or My Account Online. Degradation to voice calls has decreased. As a result, most customers who previously experienced issues are now able to make and receive calls. 3UK are continuing to monitor. Thank you for your patience and we apologise for any inconvenience caused.

 

For latest updates, please see:

 

https://community.idmobile.co.uk/contacting-id-183/some-customers-are-unable-to-make-or-receive-calls-72269

 

Thanks,

Tyler