Skip to main content
Solved

4G connection not working

  • August 5, 2024
  • 4 replies
  • 117 views
KellyAL
New
 Contributor

At my partners address the coverage checker says he should have excellent inside and outside coverage but neither of us can get an Internet connection on our phones. This was always poor but recently has got to the point we can't even use our phones. Both of us with ID, he has a Samsung S22 and I have a Huawei P30 pro. Phone calls are vertually impossible but 4G and signal appear good on the phone. We have reset network settings, but no change. I can't find a way to report this to ID except to the community. Is anyone able to assist please? Thanks 

Best answer by Tom B

Hi @KellyAL 

 

Taking a look, the following is noted by Three UK for the area of LL31 9QF;

 

 

 

 

 

 

 

 

Sorry about this, we’d expect some issues with signal here.

 

Tom

View original

4 replies

Tom B
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • August 12, 2024

Hi @KellyAL 

 

Sorry to hear this, please could you let us know the postcode(s) where you’re having these issues?

 

I notice you mention it has always been poor, all iD Mobile plans have the option to return early on based on being unhappy with coverage, was this option not explored?

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
KellyAL
New
 Contributor
  • KellyAL
  • Author
  • New
 Contributor
  • 2 replies
  • August 12, 2024

It wasn't as big a problem, you could still use the Internet and stream until recently. I also use WiFi calling at my own house so hasn't affected me there It's also not easy to contact ID which is why I've raised the question on this forum. The postcode is LL319QF.

Thank you for your reply 

Tom B
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • Answer
  • August 19, 2024

Hi @KellyAL 

 

Taking a look, the following is noted by Three UK for the area of LL31 9QF;

 

 

 

 

 

 

 

 

Sorry about this, we’d expect some issues with signal here.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
KellyAL
New
 Contributor
  • KellyAL
  • Author
  • New
 Contributor
  • 2 replies
  • August 19, 2024

Thanks Tom. It's not ideal by any stretch. I belive ernis mast also serves the busy nearby seaside town too. The strange thing is that as you leave the village in any direction the 4G improves. Thanks for your reply. 

Tom B
1 person likes this
  • Tom B
    Tom B

Reply


Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement