Skip to main content

4g was good but now gone


  • New
 Contributor
  • 3 replies

Joined I'd 3 months ago was good, now where I live no 4g data weak 5g (expected) calls work fine. Phone flips onto 4g and no internet. Elsewhere 4g works fine so nothing wrong with phone or settings. Told all mast's working as should be in my area. Not much help. I'd signal problem but not admitting.

4 replies

Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1995 replies
  • October 9, 2024

@dp2429 --

Sorry to hear this. Have you tried any of the troubleshooting articles?

https://community.idmobile.co.uk/troubleshooting-177

Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • October 9, 2024

Phone and SIM work in all areas but where I live, was good but maybe something to do with 3g switch off,  local area showing 4g internet but nothing works only the buffer wheel! 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1995 replies
  • October 9, 2024

Potentially @dp2429, perhaps your phone was using 3G Data. I know as part of the 3G switch off, 4G and 5G will improve soon but don’t have a timescale. Thanks.


  • Author
  • New
 Contributor
  • 3 replies
  • October 9, 2024

No, phones always been on 4g or 5g,  always displayed on top of the phone screen. Don't hold out much hope as iD keep saying nothing wrong in the area so no chance of a resolution.