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Active Contributor
April 5, 2025

£50 currys gift card not working

  • April 5, 2025
  • 52 replies
  • 1522 views

Hi, anyone can advise me what to do with my gift card that is not working on currys website?  Got it as offer on a upgrade.  Tia

    52 replies

    Active Contributor
    April 7, 2025

    I visited Currys store who told me the same. 
    It appears Gift Cards have not been activated??
    Rob on the main Desk emailed Currys with all relevant details related to Currys £50 Gift Card & my details. 
    Had hoped I would have received an email by now given I visited store on Saturday. 
    I’m going into Currys store to request support from ID mobile & Currys as it appears lots people in same boat. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    April 7, 2025

    Hey there ​@Aleksaleks, sorry to hear this.

     

    What happens when you try to use it please? Do you get an error, and if so, can you let us know what it says or send a screenshot?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    April 7, 2025

    Hey there ​@Carole Agyei-Dua, sorry to hear this.

     

    Please let us know if you require further assistance with this if you’re visiting Currys today.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    April 7, 2025

    @Tyler it comed up with 2 notifications , 1st was insufficient funds , thought can't be as I haven't used it , in fact only just received it , so typed the number again n came up with notification saying card is unactivate 

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    April 8, 2025

    Hey there ​@Aleksaleks, sorry to hear that.

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    April 12, 2025

    @Tyler I have replied to PM and haven't heard back since *4 days 

    Active Contributor
    April 14, 2025

    Curry’s appear to be giving customers the run around.

    Claiming they think customers should have been given EGift via email as opposed to an actual Gift Card. Regardless the Gift Cards we the customers have been given are worthless unless they’re Activated. 
    Ive been trying for more than a Week. Still no response from Curry's given I’ve been in store 2 visits, Ive  contacted Id mobile & confirmed all relevant details required included Gift Card No.

    ID mobile informed me after confirming all details it would take 24-48 hrs for Gift Card to be activated. That was last Wednesday.

    After 2cnd visit to Curry’s  on Saturday, this was the excuse I was given as above & I should wait until Curry's contact me. 1Wk 2days later still no contact received from Curry’s . It would be great if Curry’s  & ID mobile worked together to support Customers. What’s the point in offering a £50 Gift Card if no one’s activating it?????

    Active Contributor
    April 14, 2025

    @Carole Agyei-Dua how frustrating, yes I agree  what's the point offering something than not gove it out?  Well they sure have loads of unhappy customers atm 

    Active Contributor
    April 15, 2025

    Can somebody please help us as Customers with the £50 Gift Card Activation.

    Why after 1Week & 3Days my £50 Gift Card still not Activated.

    Still  no response from Currys as was promised in store.

    ID mobile just continue to take complaints & confirmation of details of customer & Gift Card Number.

    Although No actual SUPPORT to Activate Gift Card to use in store or on line?????
    Can someone Please offer Support to actually follow through Activation of Gift Card.

     

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    April 15, 2025

    Hi ​@Carole Agyei-Dua & ​@Aleksaleks,

    We’re aware some Gift Cards are taking up to 14 days to activate from point of dispatch. We’re working with the Currys team to understand why this is and resolve as soon as possible.

    Thanks.

    iD Community Manager