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Active Contributor
April 5, 2025

£50 currys gift card not working

  • April 5, 2025
  • 52 replies
  • 1522 views

Hi, anyone can advise me what to do with my gift card that is not working on currys website?  Got it as offer on a upgrade.  Tia

    52 replies

    Active Contributor
    June 9, 2025

    Thank you for yr email Tyler.

    Let’s wait & see. 

    Active Contributor
    June 10, 2025

    HI ​@Carole Agyei-Dua  I am sorry to hear this. Has the money gone into your bank account yet?

    No IDmobile were supposed to get back in 24-48 hours about my complaint.

    I guess the weekend does not count.so as of Friday evening It was approximately 24 hours

    As with everybody else they will then say wait 14 days.

    Its disgraceful

    Complaints team lost my complaint. Will now get back in 48 hours, that's unless they forget or lose it again. I'dmobile need to get their heads together with Currys and sort this out.

    Active Contributor
    June 11, 2025

    Hi, anyone can advise me what to do with my gift card that is not working on currys website?  Got it as offer on a upgrade.  Tia

    Hi, I am having this issue. I have received a physical gift card with my recent sim which was promised to have £50 on it but when I try and use it at the checkout it says inactive. And when I try and use the balance checker it says that something has gone wrong. Part of the reason for joining ID was this incentive which after reading this forum seems like a scam. Did anybody get a resolution to this issue?

    My £50 gift card is slightly different. It cognises it as £50 and deducts it as it should. I pay the difference on a credit card. I get an email to confirm the order.

    Then nothing happens, when I check what is happening I find they have cancelled the order.

    Contact Currys ask why they have cancelled the order they say a glitch in their system the gift card has not been accepted. It then takes 3-4 days for the gift card to get credited back it's £50. Try again and the same thing happens again.

    Idmobile are incapable of sorting this out.

    Can I please have  a £50 credit off my i'dmobile account and forget about the Currys voucher?

     

    Active Contributor
    June 11, 2025

    Good Luck James, yr gonna need it. I’ve been all around the houses & back again up hill down dale so to speak.

    Finally when I thought I’d made a break through & Tyler agreed iD mobile would give me credit to the value of Gift card & little extra for all inconvenience stress caused by this Currys Gift Card that appears to be Totally inactive, & you get sent on wild goose chase by ID mobile.

    Well the crux of it is I’ve received only 2 wavered payments if credit on my Bill & now Id mobile billing Me. Gets worse. Having contacted Complaint department they tell you Yr credit will be with you 48 hrs then 5 Days,Then 7 days. 

    Im gonna check my bank tomorrow let’s hope they finally get there act together.

    I think we’re 1of many ID customers pretty fed up with how we’ve been treated. More so it’s not Professional or respectful to treat Customers as they are

     

    Active Contributor
    June 13, 2025

    Good Luck James, yr gonna need it. I’ve been all around the houses & back again up hill down dale so to speak.

    Finally when I thought I’d made a break through & Tyler agreed iD mobile would give me credit to the value of Gift card & little extra for all inconvenience stress caused by this Currys Gift Card that appears to be Totally inactive, & you get sent on wild goose chase by ID mobile.

    Well the crux of it is I’ve received only 2 wavered payments if credit on my Bill & now Id mobile billing Me. Gets worse. Having contacted Complaint department they tell you Yr credit will be with you 48 hrs then 5 Days,Then 7 days. 

    Im gonna check my bank tomorrow let’s hope they finally get there act together.

    I think we’re 1of many ID customers pretty fed up with how we’ve been treated. More so it’s not Professional or respectful to treat Customers as they are

     

    Quite honestly unless we all get together and take out legal proceedings against the Currys Group, the imbeciles at IDmobile are more than happy to keep laughing at us and have actively encouraged me to cancel my contract. I have never met such a dishonest company in my life.

    iD Mobile Employee
    June 13, 2025

    Hi ​@Carole Agyei-Dua We’re glad you’ve been able to resolve this query with Tyler. 

     

    Also ​@50pound_Gift_card_scam We’re very sorry to hear you’ve had a bad experience with iD Mobile. This certainly isn’t our level of customer service and we hope we can rectify your issue.

     

    Where did you purchase the contract from?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    June 13, 2025

    Hi ​@Carole Agyei-Dua We’re glad you’ve been able to resolve this query with Tyler. 

     

    Also ​@50pound_Gift_card_scam We’re very sorry to hear you’ve had a bad experience with iD Mobile. This certainly isn’t our level of customer service and we hope we can rectify your issue.

     

    Where did you purchase the contract from?

     

    Anika

    I purchased it from IDmobile.

    iD Mobile Employee
    June 13, 2025

    Hi ​@50pound_Gift_card_scam 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 5, 2026

    I am having the same issue with my gift card and have been given the run around the past few weeks calling currys and ID mobile as it says “inactive” when purchasing something online. I got the card quite a few months ago and only just decided to use it.

    Active Contributor
    June 5, 2026

    IDmobile offered a  £50 credit off my phone bill, which I accepted.

    Hopefully they will do the same for you.