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Active Contributor
April 5, 2025

£50 currys gift card not working

  • April 5, 2025
  • 52 replies
  • 1522 views

Hi, anyone can advise me what to do with my gift card that is not working on currys website?  Got it as offer on a upgrade.  Tia

    52 replies

    Active Contributor
    June 8, 2025

    HI ​@Carole Agyei-Dua  I am sorry to hear this. Has the money gone into your bank account yet?

    No IDmobile were supposed to get back in 24-48 hours about my complaint.

    I guess the weekend does not count.so as of Friday evening It was approximately 24 hours

    As with everybody else they will then say wait 14 days.

    Its disgraceful

    Tom
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2025

    Hi ​@Carole Agyei-Dua 

     

    I’m sorry you feel this way, a refund can take up to 7 working days, it won’t be as quick as 36 hours unfortunately.

     

    If you’re already with the complaints team, we’d recommend keeping on with them.

     

    Tom

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    Active Contributor
    June 9, 2025

    Well there’s a Surprise, Each of You have come up with different times. 1st I’m told 48hrs, You have said 7 Days. Nox at Complaints said after checking all relevant details & confirming what ID originally agreed it’s now 5 Working Days.

    ID Mobile are like a Lottery, think ID Mobile make up there rules as they go along or it’s just none of you appear to know or communicating between teams.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2025

    Hey there ​@Carole Agyei-Dua, we’re sorry you feel this way and for any confusion. If you don’t receive it in the time-frame promised, please re-contact the complaints team for further assistance.

     

    Thanks,

    Tyler

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    Active Contributor
    June 9, 2025

    Hi Tyler, 

    With respect there’s absolutely no confusion on my part. 
    Having liased with yourself & finally thinking all was agreed & sorted. 
    Ive now been in touch with Complaints again x 2 last Wed 4th June & this morning 9th June 2025.

    So once again if this had been communicated across the board, why am I having to chase ID Mobile again & again??

    Once again with respect not at all good customer service or professional. Lets wait & see how long ID Mobile take to Deposit £40 owed to me.

    Active Contributor
    June 9, 2025

    With respect there has been absolutely No Confusion on my part.

    It was yourself who confirmed you had ensured you had informed people across the board.

    Hence I’ve been given the run around yet again.

    Nox informed me 5 working days at Complaints Department this morning 9th June.

    I last spoke with Cintri 4th June who told me 48hrs. Today I’m Now I’m being told 7 Days???

    I think the confusion lies with ID Mobile. 

    With respect is It any wander I’m so utterly frustrated going around in circles yet again.

     

    Active Contributor
    June 9, 2025

    With respect Tyler, absolutely No confusion on my part.

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2025

    Hey there ​@Carole Agyei-Dua, to clarify, I was on about the confusion caused from our end, not yourself. I am not saying you're confused at all, sorry if it came across that way.

     

    I can confirm refunds typically take up-to 7-working days to be received, so please allow this time-frame.

     

    Thanks,

    Tyler

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    Active Contributor
    June 9, 2025

    Ok Tyler thanks for clarifying things.
    ID Employees really need to be singing from the same hymn sheet. 
    With respect that’s down to staff training.

    I’ve been patience All this time waiting yet again, let’s wait & see what happens in 7 Days.

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2025

    Hey ​@Carole Agyei-Dua, no problem at all, and I completely understand your frustrations with us and the confusion around being told numerous different things. I can confirm refunds typically take up-to 7-working days and shouldn’t take longer than that, so if it does, please do re-contact our complaints team to chase it.

     

    I hope you receive it very soon.

     

    Many thanks,

    Tyler

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