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Active Contributor
April 5, 2025

£50 currys gift card not working

  • April 5, 2025
  • 52 replies
  • 1522 views

Hi, anyone can advise me what to do with my gift card that is not working on currys website?  Got it as offer on a upgrade.  Tia

    52 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    April 24, 2025

    Hi ​@Carl Burden  sorry to hear this!

    We have popped you a private message on here now so we can look into this for you.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    April 25, 2025

    Morning ​@Aleksaleks, ​@Carole Agyei-Dua,

    To my understanding, you’ve been given £50 Bill Credit + a £10 Goodwill Gesture to resolve the issue. Can you please confirm this? Thanks!

    iD Community Manager
    Active Contributor
    April 25, 2025

    @Matthew T  where do I check that ? 

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    April 25, 2025

    @Aleksaleks (and ​@Carole Agyei-Dua for reference) -

    You should have both received a Private Message here on Community with more information. Thanks!

    iD Community Manager
    New Contributor
    April 29, 2025

    Hi, anyone can advise me what to do with my gift card that is not working on currys website?  Got it as offer on a upgrade.  Tia

    Hi, I am having this issue. I have received a physical gift card with my recent sim which was promised to have £50 on it but when I try and use it at the checkout it says inactive. And when I try and use the balance checker it says that something has gone wrong. Part of the reason for joining ID was this incentive which after reading this forum seems like a scam. Did anybody get a resolution to this issue?

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    April 30, 2025

    Hi ​@JamesF98 

    We will pop you a message here now so we can help you with this.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    June 5, 2025

    Just to let you know it is still not working.

    Its now 5th June so still same problem.

    I think its time for some intervention by IDmobile.

    Active Contributor
    June 6, 2025

    Contact Complaints Department.

    It took me a long long time to address, not quite there though. As ID Mobile claimed they finally would waver my bill for 6 months. 
    only they wavered 2months & then started to bill me.

    Hence contacted Complaints Dpt this Wednesday 4th June 2025, was confirmed what was agreed. & agreed they would deposit £40 in my Bank within 24hrs. It’s now Friday 6th June still waiting for my £40.

    So many people have been duped, hence I would suggest on principle, pursue the Vurrys Gift Card that was given to you. Because it seems a lot of them have Simply Not Been Activated????

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    June 8, 2025

    HI ​@Carole Agyei-Dua  I am sorry to hear this. Has the money gone into your bank account yet?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    June 8, 2025

    No I’m still waiting 36hrs & counting????

    Cintri was clearly fobbing me off.

    it’s simple give me what was agreed 6months off my phone bills as only 2months has been wavered.

    Or deposit £40.00 in my Bank Account as was agreed by Cintri at Complaints Dpt on Eed 4th June 2025.

    it’s not rocket science. 
    Carole