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5G

  • March 24, 2025
  • 11 replies
  • 61 views

George1932
New Contributor

I am IN a 5 G AREA WHY  CANTI GET 5 G? 
 

11 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • March 24, 2025

@George1932 There may be a number of reasons for this. Did you ever have 5G service and are you receiving 4G services on your phone. If you were receiving 5G service when did it stop working?

 

 

Joe


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • March 25, 2025

Hi ​@George1932,

Welcome to the Community!

In order for 5G to work you would need a iD Mobile 5G compatible handset and to be in a 5G area.

Can you confirm the postcode for us?

 

Kash


George1932
New Contributor
  • Author
  • New Contributor
  • April 9, 2025

I’m in a 5G area and my phone is the same as my husbands his works ?.


Geluk
Silver Contributor
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  • Silver Contributor
  • April 9, 2025

You need to provide your POSTCODE, so they can look into.


George1932
New Contributor
  • Author
  • New Contributor
  • April 9, 2025

I did provide my postcode , my husband has same phone on. a cheaper tariff and has 5G 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • April 9, 2025

I did provide my postcode , my husband has same phone on. a cheaper tariff and has 5G 

Are you both using iD Mobile?


George1932
New Contributor
  • Author
  • New Contributor
  • April 9, 2025

Yes both on id both got the same phone he’s on a cheaper tariff than me , he gets 5G I don’t strange 


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • April 9, 2025

Did you purchase the two phones at the same time and from the same retailer, ​@George1932

Can you find the model number of the phones in question? 


George1932
New Contributor
  • Author
  • New Contributor
  • April 10, 2025

No we purchased them  3 months apart they are Apple SE 


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • April 10, 2025

https://support.apple.com/en-gb/108044

This Apple support topic should help your iPhone model number. Not all iPhone SE models are 5G capable.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 10, 2025

Hey there ​@George1932, which iPhone SE model do you have please?

 

Thanks,

Tyler