Community Member

5G signal down

Forum|Forum|2 months ago
June 16, 2026
1 reply
10 views

Since the weekend my indoor coverage has gone from solid 5G to barely usable 4G, while outside it’s still fine. Can you check whether the local mast has been reconfigured or is operating at reduced capacity?

Lamiya C

iD Mobile Employee

Hi @JorgeClamosa,

I understand how frustrating that can be, especially when it was previously working well.

We’re not currently seeing a confirmed fault or planned reduction on the network in most cases like this, but signal can still vary indoors due to things like building materials, local interference, or temporary network load changes.

Please try the following steps:
Restart your phone
Toggle Airplane Mode ON for 30 seconds, then OFF
Go to Settings > Mobile Network > Network Mode and switch between 5G / 4G Auto to refresh connection
Manually select iD Mobile / Three network in network selection
Check that Data Roaming is ON (this can help with network registration even in the UK)

In the iD Mobile app, please also check:
Service status / network information (if available in your app version)
Your data usage, to ensure no temporary restrictions or caps have been reached

Lamiya

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