Hey there ​@Janeldavies, sorry to hear that. What device do you have please?

Is the issue only with SMS, or calls and data also?

Thanks,

Tyler

Hi Tyler

I have an honor 9 lite.

calls and data don't seem to be a problem.

I have had a couple of text messages through, from my answer phone telling me I have a new message , but 24 hours late.

Sorry to hear that ​@Janeldavies. When you go into phone settings, is your phone number showing correctly?

Thanks,

Tyler

,My phone number is unknown,

and network status, disconnected

How do I claim the free gifts that were on offer last week when I took the contract out 

Hey there ​@Janeldavies, please try the following:

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

Thanks,

Tyler

Hey there ​@Nannakaren216, please provide us with further details?

Thanks,

Tyler

Hi Tyler. I have opened settings in messages. I don't have anything there regards chat features or rcs? I think after looking online about this, I don't have such an up to date messaging system. 

Hi there ​@Janeldavies, do you have any system updates available?

Thanks,

Tyler

 hi Tyler

No my system is up to date,

Jane.

Hi ​@Janeldavies 

Apologies for the delay. 

Are you able to complete a manual network reset on the device?

Natalie 

I’ve done that , no change. my phone number is still “unknown” and messages are still hours late. no good if you have to have a text message to log onto certain sites. I'm thinking of moving to another company to be honest as this issue isn't going away.

Hey there ​@Janeldavies, please contact our live-chat and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler