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Active Contributor
August 22, 2025
Question

A new customer to ID. I cant send or receive text messages

  • August 22, 2025
  • 13 replies
  • 411 views

I have run through the fixes recommended for other users with this issue but in my settings-network

I'm getting.

phone number ..unknown

mobile network status.. disconnected

Please Help..

    13 replies

    iD Mobile Employee
    September 8, 2025

    Hi ​@Janeldavies 

     

    Apologies for the delay. 

    Are you able to complete a manual network reset on the device?

     

    Natalie 

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    Active Contributor
    September 10, 2025

    I’ve done that , no change. my phone number is still “unknown” and messages are still hours late. no good if you have to have a text message to log onto certain sites. I'm thinking of moving to another company to be honest as this issue isn't going away.

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hey there ​@Janeldavies, please contact our live-chat and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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