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Active Contributor
August 22, 2025
Question

A new customer to ID. I cant send or receive text messages

  • August 22, 2025
  • 13 replies
  • 411 views

I have run through the fixes recommended for other users with this issue but in my settings-network

I'm getting.

phone number ..unknown

mobile network status.. disconnected

Please Help..

    13 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 25, 2025

    Hey there ​@Janeldavies, sorry to hear that. What device do you have please?

     

    Is the issue only with SMS, or calls and data also?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    August 25, 2025

    Hi Tyler

    I have an honor 9 lite.

    calls and data don't seem to be a problem.

    I have had a couple of text messages through, from my answer phone telling me I have a new message , but 24 hours late.

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2025

    Sorry to hear that ​@Janeldavies. When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    August 27, 2025

    ,My phone number is unknown,

    and network status, disconnected

    New Contributor
    August 29, 2025

    How do I claim the free gifts that were on offer last week when I took the contract out 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2025

    Hey there ​@Janeldavies, please try the following:

     

    1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

    2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

    Alternatively, you can turn Chat Features/RCS off and test SMS after this.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2025

    Hey there ​@Nannakaren216, please provide us with further details?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    September 2, 2025

    Hi Tyler. I have opened settings in messages. I don't have anything there regards chat features or rcs? I think after looking online about this, I don't have such an up to date messaging system. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 4, 2025

    Hi there ​@Janeldavies, do you have any system updates available?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    September 4, 2025

     hi Tyler

    No my system is up to date,

    Jane.