about upgrade

Have you discussed your upgrade options with the iD Telephone Sales team,  ​@Megankerr123  ? 

Speak to a sales adviser on 020 7139 1397, between 9am - 6pm. 

Hi ​@Megankerr123,

Welcome to the Community!

As ​@MZone advised, please contact the Sales Team and they can help you out.

Kash

Recently changed my plan and discovered a  direct debit to ‘Sky Mobile’ on my bank account due on 1/3/25. 

Is this a scam as I have never had any dealings with Sky mobile at all?

Cust No 

Hi ​@tharlow,

Unfortunately we can’t advise on this as we would advise that you contact Sky Mobile directly.

We hope that you manage to get this resolved.

Kash

I have tried contacting Sky but it’s impossible to make contact.

Can you confirm my new plan has nothing to do with Sky Mobile and I only pay ID Mobile?

I have already stopped any payment going ahead to Sky.

Hey there ​@tharlow, I’ve just responded to you other comment on another thread. Please respond there to avoid confusion.

Thanks,

Tyler