Yesterday I wa supposed to get an interview call at 2 pm and if this issue was communicated before hand I could have contacted the employer however ID did not communicate therefore no call came through. Then I realised I can’t make call either. So first of all ID did not communicate this to the customers including me in a timely manner, then it still the same issue? I contacted apple thinking my settings have gone haywire and spend like one hour trying to run reports and analytics. I will need refund of my bill as the network has failed provide the basic and the prime use of the network to make or receive phone calls. What a scam. No customer service until they sell you the phone and the plan they nag you and then no customer support
+24Hey there
We’re very sorry to hear that you were affected by the outage, and we really appreciate your patience with us.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Thanks,
Tyler
Hi
i can’t make call again from today morning. Also I saw your message and doesn’t have option to reply you with the details you have asked re my full name etc I can access the message but not send you a reply . This is getting ridiculous . Dont charge me or anyone when your network can’t provide the basic service. Paying like £45 a month and this is how the service is.
Really disappointed
+24Hi
Sorry for any inconvenience caused.
We are now following you so you should be able to respond to the message.
Kash
Reply.
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